Welcome to GRAXO. By accessing or purchasing from our platform, you agree to the following terms and conditions. Please read them carefully before proceeding.

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GENERAL

 

GRAXO is a clothing brand committed to delivering high-quality apparel. By using our website or placing an order, you agree to comply with all terms, policies, and guidelines stated herein.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services implies acceptance of those changes.

 

PRODUCT INFORMATION

 

We make every effort to display our products as accurately as possible. However, slight variations in color, texture, or finish may occur due to lighting, screen settings, or production batches.

All products are subject to availability. We reserve the right to discontinue any product at any time.

 

PRICING & PAYMENT

 

All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

We accept secure payment methods through our platform. Orders will only be processed upon successful payment confirmation.

 

SHIPPING & DELIVERY

 

Orders are processed within standard business timelines. Delivery timelines may vary based on location and external factors.

GRAXO is not liable for delays caused by courier partners or unforeseen circumstances.

 

RETURNS, EXCHANGES & REFUNDS

 

Our return and refund policy forms an integral part of these terms. By placing an order, you agree to the following:

 

OUR COMMITMENT

At GRAXO, every piece is crafted with precision and inspected with care. If something does not meet our standards or yours we will review it with equal attention.

RETURN WINDOW

Requests must be submitted within 7 days of delivery.

ELIGIBILITY

To qualify for a return or exchange, the item must:

• Be unused, unworn, and unwashed
• Have all original tags and premium packaging intact
• Be accompanied by a valid order confirmation

All returns undergo a quality assessment before approval.

EXCHANGES

• Exchanges are accepted for size concerns or verified manufacturing defects
• Subject to product availability
• If the requested size is unavailable, store credit will be issued

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect or damaged product, notify us within 48 hours of delivery, along with clear images.

Email: graxoclothings@gmail.com
WhatsApp: +91 83209 57116

REVERSE LOGISTICS

• Reverse pickup will be arranged where serviceable
• In select locations, self-shipping may be required
• Approval is subject to post-receipt inspection

REFUNDS

• Approved refunds are processed to the original payment method
• Timeline: 5–7 working days post-approval
• Shipping charges are non-refundable unless the error is on our end

For assistance:
graxoclothings@gmail.com
+91 83209 57116

 

 

INTELLECTUAL PROPERTY

 

All content on this platform, including logos, designs, text, and visuals, is the property of GRAXO and may not be used, reproduced, or distributed without prior written permission.

 

LIMITATION OF LIABILITY

 

GRAXO shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

 

GOVERNING LAW

 

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes will fall under the jurisdiction of Rajasthan courts.

BUSINESS DETAILS

 

Brand Name: Hexagrid Enterprises
GSTIN: 08AASFH5381D1Z3

 

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GRAXO — Built Calm. Worn Bold.