Privacy Policy
At GRAXO, your privacy is not just a checkbox - it’s a responsibility we take seriously. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
GRAXO operates as a brand under Hexagrid Enterprises. All billing, GST, and financial transactions are managed by Hexagrid Enterprises.
By using our website, you agree to the practices outlined below.
WHO WE ARE
GRAXO is a premium streetwear brand owned and operated by Hexagrid Enterprises, which acts as the legal and financial entity for all transactions, invoicing, and compliance.
INFORMATION WE COLLECT
When you interact with us, we may collect the following information:
- Basic details: name, phone number, email address
- Shipping and billing address
- Account login details (if applicable)
- Order history and preferences
- Any information you voluntarily share with us (feedback, messages, etc.)
We do not store your payment details. All payments are securely processed through trusted third-party gateways.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Communicate order updates and support
- Improve your shopping experience
- Send important updates (offers, launches, etc.—only if you opt in)
- Prevent fraud and maintain platform security
DATA SHARING
We do not sell or rent your personal data.
Your information may be shared only when necessary with:
- Logistics partners (for delivery)
- Payment gateways (for transactions)
- Service providers supporting website operations
All such partners are expected to handle your data responsibly.
DATA STORAGE & SECURITY
Your data is stored securely and handled with appropriate safeguards to prevent unauthorized access, misuse, or loss.
While we take strong precautions, no online system is 100% secure. By using our platform, you acknowledge this risk.
COOKIES & TRACKING
We may use cookies to:
- Enhance website performance
- Understand user behavior
- Personalize your experience
You can disable cookies in your browser settings if you prefer.
YOUR RIGHTS
You have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
To exercise these rights, contact us using the details below.
RIGHT TO BE FORGOTTEN
If you wish to have your data removed from our records, you can request deletion at any time by contacting us at:
We will process such requests in accordance with applicable laws.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
We recommend checking this page periodically.
CONTACT US
For any questions or concerns regarding this Privacy Policy, you can reach us at:
Email: graxoclothings@gmail.com
Registered Entity: Hexagrid Enterprises
GSTN: 08AASFH5381D1Z3
Address: 1014, Hiran Magri, Gyan Nagar, Sector no 4, UDAIPUR, Rajasthan - 313002