We keep it simple.

If your product is unused and in original condition, you’re eligible for a full refund.

Opened or used items may qualify for a partial refund, depending on condition.

Returns must include original packaging and proof of purchase.

Shipping charges for returns are borne by the customer.

Every GRAXO piece is built to last.

If you receive a product with a manufacturing defect, we’ll replace it.

Reach out within 7 days of delivery with clear images.

Your payments are 100% secure.

We use trusted and encrypted payment gateways to ensure your data stays protected.

Orders are processed within 24–48 hours.

Delivery timelines:

• Metro cities: 3–5 days

• Other locations: 5–7 days

You’ll receive tracking details once your order is shipped.

Missed your size?

Sign up for restock alerts and we’ll notify you the moment it’s back.